3DV support is handled by a technical team, not by a consumer ecommerce order desk. Email connect@3dv.io with the product, deployment, and issue details so we can route the request correctly.
Contact support
Email: connect@3dv.io. We normally respond within one business day after receiving enough technical context.
Before you contact us
Including the following details helps us triage quickly:
- Product model, serial number, and deployment location.
- Firmware, SDK, driver, operating system, and connected source-device details.
- Description of the symptom, expected behavior, actual behavior, and when the issue started.
- Photos or short video of the setup, cabling, screen output, or error state when relevant.
- 3D content type, software workflow, and whether the issue appears in 2D mode, 3D mode, or both.
Common resources
- Warranty and service policy
- Delivery and logistics policy
- Returns, cancellations, and RMA policy
- 3D content fit check
Firmware and SDK updates
Firmware, SDK, and integration notices are shared with registered business contacts when an update applies to their model, deployment, or support case.
FAQ
Do I need a store account?
No. The static 3DV.io Store does not use customer accounts. Support is routed through direct email or the inquiry form.
Can I request a quotation or procurement document?
Yes. Send the model, quantity, destination region, timeline, and any procurement requirements. The 3DV team will confirm availability, configuration, logistics, and next steps.
How are service cases tracked?
Cases are tracked by the business contact, product model, serial number, deployment context, and support history. If a separate service agreement applies, that agreement controls the process.